Frequently Asked Questions (FAQ) – sporttostreet.com

Welcome to the sporttostreet.com FAQ section. Whether you’re discovering our collection for the first time or you’re a returning customer, we’ve gathered the most common questions to help you shop with confidence. Below you’ll find everything you need to know about our products, ordering process, returns, and more.

1. What kind of products do you sell on sporttostreet.com?

We specialize in premium athletic‑inspired casual wear and accessories. Our collection focuses on a single, heritage sportswear brand known for its Italian roots, bold colour combinations, and distinctive semi‑circular logo. You’ll find everything from retro tracksuits and tennis shirts to modern hoodies, caps, and bags – all designed to bridge the gap between sport performance and street style.

2. Are the products on your website authentic?

Absolutely. Every item we offer is 100% authentic and sourced directly from the official manufacturer or authorised distributors. We never sell counterfeits or replica goods. The brand we carry is renowned for its quality craftsmanship, and we take pride in delivering genuine products to our customers.

3. How can I be sure of the sizing before I order?

We provide a detailed size guide on every product page. The guide includes body measurements in both centimetres and inches, along with recommendations for how each fit should feel (e.g., regular, slim, or relaxed). If you’re between sizes, we generally suggest sizing up for a more comfortable streetwear look, or down for a closer athletic fit. You can also check customer reviews – many shoppers share their height, weight, and usual size to help you decide.

4. What is your return or exchange policy?

We want you to love what you buy. If for any reason you’re not completely satisfied, you may return unworn, unwashed items with all original tags attached within the period stated on our Returns page. Once we receive and inspect the return, we’ll process an exchange or issue store credit. Please note that final sale items (clearly marked) cannot be returned. For step‑by‑step instructions, visit the Returns Centre after logging into your account.

5. Do you offer gift cards or store credit?

Yes, we offer digital gift cards that can be purchased directly on our website. They are delivered by email and can be redeemed at checkout using the unique code provided. Store credit from returns is also available and never expires – you can use it gradually across multiple orders.

6. How do I care for my garments to keep them looking new?

Most of our pieces are made from a blend of cotton, polyester, and elastane. We always recommend checking the sewn‑in care label inside each garment. As a general rule: wash at 30°C on a gentle cycle, avoid bleach, and do not tumble dry. For items with printed logos or embroidery, turning the garment inside out before washing helps preserve the design. Hang dry away from direct sunlight to prevent fading.

7. Can I track my order after it ships?

Yes. Once your order has been packed and handed over to the carrier, you will receive an automated shipping confirmation email containing a tracking number and a link to the courier’s website. You can also track all your orders by logging into your account on sporttostreet.com and visiting the “Order History” section.

8. Which payment methods do you accept?

We accept all major credit and debit cards, as well as several digital payment options for your convenience. All transactions are encrypted and secure. You will see the full list of accepted payment methods at checkout – no need to create an account beforehand.

9. I saw a style on social media but can’t find it on your site. Will you restock it?

Because the brand we carry releases collections seasonally, some styles are limited edition and may not return. However, popular items are often restocked. We recommend clicking the “Notify Me When Available” button on the product page – you’ll receive an automatic email the moment your size or colour is back. You can also follow our social channels for restock announcements and new arrivals.

10. How can I contact your customer support team?

Our support team is ready to help with any question not answered here. You can reach us through the contact form on our website (found under the “Help” or “Contact Us” link). We aim to respond as quickly as possible during business days. For order‑specific issues, please include your order number so we can assist you efficiently. We do not offer phone support or a physical customer service address – our entire operation is online to keep things simple and fast.

11. Do you ship internationally?

Shipping availability depends on the destination. During checkout, you can enter your postal code to see if we deliver to your country. If your location is not currently serviced, we apologise and hope to expand our shipping zones in the future. All applicable customs duties, taxes, or brokerage fees are clearly shown before you finalise your payment – there are no hidden surprises.

12. The brand you carry is often copied. How do I spot a fake?

We only sell authentic goods, but we want you to be an informed buyer anywhere else. Genuine pieces from this heritage label feature clean, even stitching; a metal or rubber logo that is firmly attached; and a woven size tag with a production code. The fabric should feel substantial, never paper‑thin or plasticky. If you ever have doubts about an item purchased from us, simply contact our team – we guarantee every product we sell.

Still have a question?
Use the live chat bubble on the bottom right of your screen (available during business hours) or submit your question via the online contact form. We’re here to make sure your experience on sporttostreet.com is smooth, enjoyable, and stylish from start to finish.